Pre-Sales Service
Providing details about the production procedure
Assigning engineers for testing
Supporting samples
Sales Service
Customized solution designs
Product figures and test report and relevant certificates.
Douluxec´s successful project examples and visits to our production and R&D base
After-Sales Service
Three-year quality warranty.
Free guarantee repairing or replacement during the warranty period.We will never exempt our responsibilities on product owned defects.
Responding time: upon receiving client’s notification, we ensure 24-hour after-sales technical support.
Spare parts: Necessary spare parts are provided together with products to customers.
Free technical training: Douluxtec have professional engineer to training the relevant technical acknowledges and solve the problems of using our G4LED bulbs or G9LED bulbs
Telephone investigation: Our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.
Office Address: 502, A Block, No.1079 Zhaotan Science and Technology Building, Minzhi Street, Longhua District, Shenzhen
Factory Address: 6th floor, No.2 Building, No.3 Xida Street, Lin Village Community, Tanxia Town, Dongguan
Please call our technical support for more information: +86 755 2819 8159
Or email us for more service: info@doulux.com
